Website Privacy Notice

This notice explains what personal data we collect through kaizengaming.com and its subdomain careers.kaizengaming.com, why and how we use it, and what rights you have. We keep things simple below — look out for the “In short” boxes if you’re short on time.

1. Who we are

Kaizen Gaming International Ltd (“we”, “us”, “the Company”) owns and runs this website. We’re based at Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Ġiljan, STJ 9023, Malta. We are the controller of your data — meaning we decide why and how it’s processed.

We’re part of the Kaizen Gaming Group as listed in Schedule 1, which operates the Betano brand and offers online gaming and related services across multiple countries.

2. What this notice covers

In short: This notice covers your data on kaizengaming.com — whatever device you use to visit us.

This notice explains:

• What personal data we collect through our website and related services
• What we do with it
• What choices and rights you have

Business contact? If you’re acting on behalf of one of our suppliers, vendors, or partners, Section 16 covers the specific terms that apply to you.

Not sure what a term means? Check the Glossary.

3. What data we collect

We collect data from you in two ways:

When you reach out to us directly If you use our “Contact Us” form, you may share your country of residence, name, surname, email address, and your message.

Automatically, as you browse As you use our website, we automatically collect technical data about your browsing activity through cookies.

4. What we collect it for

In short: We use your contact details to respond to you, and cookies to keep the site running smoothly and (with your consent) to personalize your experience.

 

Purpose	Data processed	Legal basis
Handling your enquiry	Country, name, surname, email, your message	Legitimate interest*
Keeping the site running	Essential cookies	Legitimate interest / strictly necessary — exempt from consent under ePrivacy rules
Personalizing your visit	Functionality / performance cookies	Your consent**

 

* When we rely on “legitimate interest,” we first weigh our interests against your rights and privacy.

** Consent means you’ve freely, clearly, and knowingly agreed — through a statement or a clear action. We’ll always ask before processing on this basis where required. You can withdraw consent anytime, as easily as you gave it — this won’t affect processing already done.

5. Who we share your data with

In short: We don’t sell your data. We may only share it with internal processors falling under the same group of companies, supporting our operations and never send it outside the EU without proper safeguards. We sometimes link to other sites for your convenience — but once you click through, it’s their rules that apply, not ours. We share website-enquiry and cookie data mainly with Kaizen Digital Services Single Partner S.A. (Software Application Promotion and Support Services), a Greek company in our Group, based at Neratziotissis Str. no. 111, Marousi, 15124, and if necessary other group entities. They process your data strictly on our instructions, to support our services or meet legal requirements — never for their own purposes.

We don’t transfer your data outside the EU to countries without adequate data protection — unless we put strong safeguards in place first, such as Standard Contractual Clauses, so your data stays as protected as it is here. If this ever applies to you, we’ll update this notice to explain how and why.

If you’re a business contact see Section 16 for the specific terms that apply to you as one of our contractual counterparties.

Our website may link to other sites, services, or apps run by organizations outside the Kaizen Group. We share these links purely to be helpful. This Privacy Notice doesn’t cover those third-party sites, services, or apps — even if you access or download them through our website. We’re not responsible for their privacy practices, security, or any other legal matters on their end.

Before sharing your data with a third party, take a moment to read their privacy policy and terms of use — their terms govern your interactions with them, not ours.

By choosing to visit or use a third-party site through our links, you’re doing so at your own risk, and you agree we won’t be liable for anything that happens there.

6. How long we keep your data

In short: We keep your data for 2 years, then delete it — unless we need it longer for a legal reason.

We only keep your data as long as we actually need it. Data you share via Sections 4–5 is kept for 2 years from when we collected it.

If there’s an open investigation, legal claim, or complaint involving your data, we may need to keep it longer until that’s resolved.

Business contact? See Section 16 for your specific retention period.

7. Automated decisions

In short: No, we don’t do this — at least not through kaizengaming.com.

We don’t use automated decision-making or profiling when processing the data you give us through this website.

8. Your rights

In short: It’s your data. Here’s what you can ask us to do with it — just email [email protected].

Right	What you can ask for
Access & receive  a copy of your data	See the data we hold about you
Rectification	Fix inaccurate or incomplete data
Erasure	Delete your data (in certain circumstances)
Restriction	Limit how we process your data
Portability	Get your data to move it elsewhere
Objection	Object to specific processing activities
Withdraw consent	Withdraw consent anytime — this won’t undo past lawful processing

What happens after you ask:

• We’ll respond within 1 month.
• If your request is complex, or we’re handling many requests, we may need up to 2 extra months — we’ll tell you within the first month if so, and explain why.
• If we can’t act on your request, we’ll explain our reasoning.
• Not happy with our answer? Our Data Protection Officer is ready to assist you with your issue. In any case, you also have the right to file a complaint with the applicable supervisory authority.

We may decline requests that are clearly unfounded, excessive, repetitive, technically disproportionate, or that could compromise someone else’s privacy.

9. How we protect your data

Keeping your data safe is a top priority. We use technical and procedural safeguards — in line with current best practice — to protect it against misuse, unauthorized access, loss, alteration, or destruction.

10. Cookies

In short: Cookies help us understand how you use our site. You’re always in control — manage your choices anytime via the banner.

We use cookies to collect information about your browsing actions and patterns, to improve your experience — always in line with applicable data protection law. For full details, see our Cookie Notice. You may manage your cookie preferences, including analytics cookies, at any time through the “Configure Choices” button, accessible via the cookie icon located at the bottom of every page of the Website. You can also disable Google Analytics directly through the browser add-on available here.

11. Changes to this notice

In short: We update this notice from time to time — check back occasionally.

We review and update this Privacy Notice to reflect legal or regulatory changes, and to keep protecting your privacy as well as we can. We’ll post any update on this page — so it’s worth checking back from time to time.

12. Contact us

In short: Questions or concerns about your privacy? Here’s how to reach us.

Email: [email protected]

For anything unrelated to data privacy — such as ethical or compliance concerns — please use our Ethics Point channel or check our other corporate policies, both available on kaizengaming.com.

13. Related links

In short: We publish a tailored Privacy Notice for each market we operate in — you can find these on the respective Betano website..

To stay aligned with local laws and be transparent with our customers, we provide a customized Privacy Notice per market through our local Betano sites, and keep our Group Recruitment (for job candidates) up to date.

Job candidate? Find our Recruitment Privacy Notice here.

14. Glossary

In short: Quick definitions of the data-privacy terms used in this notice.

Term	What it means
Consent	Your freely given, specific, informed, and unambiguous agreement — via a statement or clear action — to the processing of your data.
Data Controller	The person or organization that decides why and how personal data is processed.
Data Processor	An organization that processes personal data on behalf of a controller.
Data Protection	Safeguarding personal data from unauthorized or unlawful disclosure, access, alteration, transfer, or destruction.
Data Subject	Anyone who can be identified, directly or indirectly — e.g. by name, ID number, location data, online identifier, or other identifying factors.
Independent Controller	A controller that decides its own purposes and means of processing separately from another controller — distinct from a joint controller or processor.
Personal Data	Any information that can directly or indirectly identify a living person. We’re legally responsible for our customers’ data — its storage, protection, and use are governed by the GDPR and related laws.
Personal Data Breach	A security breach leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data.
Process / Processing	Any operation performed on personal data — collecting, storing, accessing, using, disclosing, or erasing it, whether automated or not.
Profiling	Processing of personal data, including through automated means, to evaluate or predict aspects like someone’s performance, economic situation, health, preferences, behavior, or location.
Special Categories of Data	Data revealing racial/ethnic origin, political opinions, religious/philosophical beliefs, trade-union membership, health, sex life, sexual orientation, genetic or biometric data.
Third Country	A country not recognized as offering an adequate level of data protection.
Third Party	An external organization that does business with Kaizen and is authorized to process personal data on our behalf.

 

15. Notice for contractual counterparties and suppliers

In short: If you act on behalf of one of our suppliers, vendors, or partners, this section explains how we handle your data — as independent controllers, only for contract-related purposes, kept only as long as needed.

This section is for individuals who act on behalf of the Company’s contractual counterparties — suppliers, vendors, partners, and their employees, collaborators, or other personnel — in connection with negotiating, concluding, managing, or performing a contract with us. It’s provided under lawful obligations, depending on whether we received your data directly from you or from the counterparty you represent.

The Company and its contractual counterparty each act as an independent controller under the applicable data protection laws. In performing the agreement, each party may process the other’s personnel data mainly for business purposes — identification and contact details, for example.

This data is used only to perform the agreement with the commitment to:

• Processing personal data in line with the applicable data protection laws and other applicable laws
• Keeping that data secure and confidential
• Giving data subjects the information required under applicable data protection laws and enabling them to exercise their rights

Who’s the controller? The controller will be Kaizen Gaming International Ltd or one of the other Kaizen Group companies listed below, depending on which entity you’re contracting or interacting with. In every case, you can reach the relevant controller at [email protected].

Why we process your data

Purpose	Data processed	Legal basis
Performing our obligations under a contract for goods/services (including where you act on behalf of our counterparty), before and after signing	First name, surname, date and place of birth, place of residence, phone number, email address, and any other data needed to conclude and perform the contract, as as required from the Agreement	Necessary for the performance of a contract, or to take steps at your request before entering one
Complying with administrative, accounting, civil, tax, or regulatory obligations	Same as above	Legal obligation
Managing disputes — e.g. contractual breaches, formal notices, settlements, debt recovery, arbitration, or court proceedings	Same as above	Our legitimate interest

Your data is processed manually and/or by automated means, by authorized Company personnel, for the purposes above. We may also share it with other Kaizen Group companies, as well as third-party processors under applicable laws, for those same purposes.

Your data is currently processed and stored at our registered office and/or other Kaizen Gaming Group as listed in Schedule 1 locations involved in performing the contract.

If we transfer your data outside the EEA — including to other Group entities in the jurisdictions listed in Section 1 — we do so with appropriate safeguards in place, such as Standard Contractual Clauses.

We may also disclose your data to anyone legally entitled to receive it.

Do you have to provide this data? Yes — without it, we couldn’t establish the relationship between the parties.

How long we keep it – For as long as the contractual relationship lasts, and afterwards for as long as the law requires us to keep evidence of the transaction — which, depending on the jurisdiction, can be up to 10 years after the relationship ends.

Your rights – You can exercise the rights (access, rectification, erasure, portability, restriction, and objection) — by writing to the controllers’ DPO at [email protected].

You can also lodge a complaint with the supervisory authority in your country of residence, place of work, or the place where the alleged infringement occurred.

Section 1

“Kaizen Gaming Group” or “Kaizen Group of Companies” shall mean:

1. Kaizen Gaming Holding LTD, a Maltese Company, located at Office 1 / 1007, Level G, Quantum House, 75, Abate Rigord Street, TA’ XBIEX XBX 1120, Malta
2. Kaizen Gaming International Limited, a Maltese company, located at Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta
3. Kaizen Digital Services Single Partner SA, a Greek company, located at Neratziotissis Str. 111, Marousi, 15124, Athens, Greece
4. Kaizen Gaming Canada Inc, an Ontario company, located at 320 Bay Street, Suite 101, Toronto, ON M5H 4A6, Canada
5. Kaizen Gaming Colombia S.A.S, a Colombian company, located at Cr 15 No. 106 32 Of Ph 3, Bogota D.C., Colombia
6. Kaizen Gaming Nigeria Limited, a Nigerian company, located at the Zone Plot 9, Gbagada Industrial Scheme, Gbagada Expressway, Lagos, Nigeria
7. Kaizen Gaming CZ Limited, a Maltese company, located at Level G, Office 1/0402, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex XBX 1120, Malta
8. Betkick Sportsbetting Ltd, located at Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta
9. Digify International Limited, a Maltese company, located at Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta
10. Kaizen Gaming International Ltd – Sucursal em Portugal, located at Rua da Artilharia Um, nº 79, 6º, Lisboa, 1269-160, Portugal
11. Insipia Ltd, a Maltese company, located at Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta and Flat B8, The Atrium, West Street, Msida, MSD1731, Malta
12. Insipia Ltd, Sucursal Argentina, an argentinian company,located at Rivadavia 256, 7th floor, Province of Mendoza, Argentina
13. Kaizen Gaming Peru SAC, a Peruvian company, with legal domicile at Av. Camino Real No. 456, Int. 1202, San Isidro, Lima, Peru
14. Kaizen Gaming Brazil Holding LTDA, a Brazilian company, with offices at Dra. Ruth Cardoso Avenue, n. 8501, 25th Floor, Eldorado Business Tower Building, ZIP CODE 05425-070, Sao Paulo, Brazil
15. Kaizen Gaming Philippines INC., located at DJR Artistic Realty & Development Corp. Building, Open Canal Road, Malagasang II-C, Imus City, Cavite, Region IV-A (Calabarzon), 4103, Philippines
16. Kaizen Gaming Ghana Ltd., a Ghanian company located at 2, Walnut Street, East Legon, Accra, Ghana (GA-374-1216)
17. Insipia Ltd, Sucursal Argentina – Atlantica De Juegos S.A. -Union Transitoria De Empresas, an argentinian company, located at 25 De Mayo 60 – Chivilcoy (6620) – Buenos Aires
18. Insipia Ltd, Sucursal Argentina – Desarrollos Maipu S.A. U. T. E. , an argentinian company, located at Lateral Sur Emilio Civit 791 – Maipu (5515) – Mendoza
19. Kaizen Gaming SE Limited, a Maltese Company located in Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta
20. JPJ OPS SPAIN, S.A.U. a Spanish company validly incorporated and existing under the laws of Spain, duly registered with the Mercantile Registry of Ceuta having registered office at Paseo de la Marina Española, 24, entreplanta pta. 1ª, 51001 Ceuta, Spain, with NIF number: A56144447

 

[V.5 – 10/2026]