Privacy Policy

Privacy in our Group

KAIZENGAMING offers online gambling services to customers in Greece, Cyprus, German, Portugal, Romania and Brazil. Our mission is to protect personal information, since we value privacy as our organisation’s top priority. Among our key objectives is to sustain data protection as well as maintain all individuals’ rights regarding privacy, including among others our customers, employees and job candidates. We aim to foster trust and confidence as regards the processing of personal data. Subsequently, aiming to be aligned with all applicable local laws and regulations, we provide through our sites a separate and customised as per market requirements updated Privacy Notice. For the respective Privacy Notices per market please refer to links below based on the country of residence:


Additionally, you may find the respective Privacy Notice regarding our candidates personal data. KAIZENGAMING has adopted all security measures in order to assure your data confidentiality, integrity and availability. More information regarding your data privacy and security can be found also in our updated Mission Privacy Statement.

If at any time you believe that we have not adhered to the provisions set out within this Privacy Policy or for any other Data Privacy related matter, please contact us through email at (for Greece and Cyprus), (for Romania, Germany and Brazil), (fpr Portugal). Kindly be informed that our Data Protection Officer is Mr. Panagiotis Skyrlas.

Privacy Notice for our Corporate site ( processing

1. Types and usage of information we collect


2. Disclosure of personal information

We will not sell, disclose, or rent your personal information to any third party/entities in ways different from what is disclosed in this privacy notice. However, we may disclose your personal information to third parties in the event that we sell or buy any business, assets or shares, we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.

3. How long we keep your data

It is our policy to only retain individuals’ personal information for as long as is necessary for the purpose for which it was originally obtained, in alignment with the Data Minimisation and Storage Limitation principles. For all purposes below, your data will be retained for a minimum period required by applicable law.

4. Your data privacy rights

At any point while we are maintaining or processing your data, you have the following rights and can submit a relevant request via,, :

Right of access
Right of rectification
Right to erasure
Right to restriction on processing
Right to data portability
Right to object
Right to withdraw consent

We will assess your request and reply to you regarding the progress and outcome of the request (granting of request, partial granting of request, rejection of request), as soon as possible and in any case in no longer than one month of the request’s submission. In the event that Kaizen refuses your request regarding the aforementioned Data Privacy Rights, we will provide you with a reason as to why. You have the right to lodge a complaint directly with the Regulatory authority and the Data Protection Officer.

We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical efforts or have disproportionate technical consequences, risk the privacy of others, or would be extremely impractical.

5. Security

Protecting your data is of utmost importance for Kaizen and in this regard, we constantly strive to provide all possible means of assuring your personal data’s safekeeping, the restriction of unauthorised access and / or potential alterations. Such means include information security measures consistent with current best practices to protect our customers’ privacy. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorised access or disclosure, loss, alteration or destruction.

6. Internet protocol (IP) address

When you visit the Website, we register your device’s IP address and browser settings. Your IP address is a unique address that devices use in order to identify and communicate with each other on a computer network. Browser settings can include the type of browser you use, browser language, and time zone. We collect this information so that we can personalise your experience and trace your device in cases of misuse or unlawful actions in connection with visits to or use of the service. Furthermore, we may use the IP address to approximate your location (at city level).

7. Cookies

What Cookies are
Cookies are small text files, mainly consisting of letters and numbers, that are stored on users’ devices and saved by their browser when they visit a Website. Our Website uses cookies and similar technologies (e.g., pixel tags, web beacons, clear GIFs, and JavaScript) to recognize our users’ web browser, analyze trends and make Our Website more user-friendly, efficient and secure.
In this Cookie Policy, we will refer to cookies and similar technologies simply as “Cookies.”
You may find further information about Cookies, including information about how to manage and delete them at, and

Cookie Types

Session/Persistent cookies. Session Cookies are one-off and get automatically deleted at the end of users’ visit, while persistent Cookies remain stored on users’ devices for a predefined period of time after the end of their visiting sessions, enabling us to identify the users’ browser upon next visit as well as measuring the effectiveness of advertising efforts.
Third party cookies. These Cookies are placed by a third party on users’ devices, providing information about users’ browsing actions and patterns (e.g., visits to website, pages visited, links and advertisements clicked). These Cookies may determine whether certain third party services are being used, identify users’ interests, retarget advertisements and serve advertisements that are relevant to the website’s users. It has to be noted that these cookies adhere solely to the 3rd party’s Cookie Policies for the management of personal data and Our Website does not take any responsibility.
Essential or Required Cookies. These Cookies are used for providing users with any requested features or services. Disabling Essential Cookies may make certain features and services unavailable.
Functionality Cookies These Cookies are used to identify our users’ selections and settings, maintain our users’ preferences over time and recognize users when they return to Our Website, assist us in personalizing our content and remember certain user preferences (e.g., name, language or region).
Performance/Analytical Cookies These Cookies help us understand how visitors use our Website, collecting information about the number of visitors, pages visited and visits’ duration. These Cookies help us to measure the performance of our promotional campaigns and their optimisation for the best experience of our users.
Retargeting/Advertising Cookies These Cookies collect data on our users’ online activity and identify interests so that we can provide relevant advertising.

Cookie Settings

Any user may decide whether or not to accept Cookies. Users may set their browser so that they only allow cookies in individual cases, excluding the acceptance of cookies for all or certain cases and activate the automatic deletion of cookies when closing the browser. By having these settings, a user can still have full access to Our Website, however preferences have to be manually adjusted at each visit and some functionalities may not work optimally.