RESPONSIBLE GAMING –
OUR POLICY

Our Policy

We apply a policy of ethical and responsible game offering, to be consumed with a responsible intent by our customers. To support this mission, we proactively promote our Responsible Gaming tools to our customers for an enhanced safe and secure gaming environment. We are devoted to offering our customers a 100% carefree and enjoyable experience.

Responsible activity

At Kaizen, Responsible Gaming is our most valued principle that we hold at the core of our operation for the responsible activity experience of our customers. We understand that the product we provide is exciting and makes for a great pastime activity. We also understand the risk that is associated with immoderate gambling and therefore encourage a transparent responsible activity environment for our valued customers.

Responsible Operator

Since most of our customers are already enjoying our services frequently in an enjoyable and responsible manner, we believe at Kaizen that our stance on proactive Responsible Gaming endorsement has evidence that we are a truly Responsible Operator.

Innovation

 

Highly advanced and innovative tools are used, making sure that our customers benefit from a safe and secure gaming experience.

 

RG-AID (inhouse developed AI detection)

Our highly innovative RG-AID system was built by Kaizen and allows for an AI program to indicate which customer is prone to developing an immoderate playing pattern in the future, if the customer would have remained non-consulted.

We use this opportunity to identify which customer can benefit from a safe play consultation and then will be informed on ways to keep it safe and keep it a game. This allows our customers to continue their play in an enjoyable and responsible manner.

Iovation (refusing underage registration)

We actively prevent any underaged persons from attempting to register at our websites. Iovation is an advanced tool that we use to secure our registration processes and to assist us to keep registration and use of our services solely for eligible customer registrations.

Session timer (points out session time)

The Session timer is a tool that allows our customers to keep track of the amount of time they have spent on our site. Our customers can decide upfront how much time they are intending to spend on a gaming session. This is a great way of offering a customer to set a limit and to stick to it.

HUMAN INTERACTION

Our advanced Responsible Gaming controls are used daily by our Responsible Gaming Representatives, combined with personal advice for customers on an individual basis our customers experience a customized and effective Responsible Gaming consultation. This can be especially useful for the purposes of determining the maximum amount our customers would be able to lose upfront, thus staying in control and frustration-free.

KEEP IT A GAME

Our dedicated Responsible Gaming representatives are always available to provide our customers with our best tips and advice for staying in control, making sure that our customer knows when to stop and how to continue to use our product in a responsible manner with the understanding on how to keep it a game at all times.