October 27, 2020. 17:05


Kaizen Gaming is certified with the eCOGRA Safe and Fair seal

Kaizen Gaming (Stoiximan/Betano) was awarded the eCOGRA Safe and Fair Seal, another step towards its safe and responsible journey, confirming a safe environment in its high quality products and services that ensures ethical gaming. This is one of the highest possible recognition for responsible gaming in the industry, and only a handful of top tier operators have achieved it for all their verticals and sites. 

The eCOGRA Safe and Fair Seal demonstrates the importance of innovation and responsibility when it comes to Responsible Gaming. Responsibility has always been a fundamental principle for Kaizen Gaming. The company currently employs over 750 employees and operates in 6 countries: Greece and Cyprus with the Stoiximan brand, as well as in Germany, Romania, Portugal and Brazil, through its international brand, Betano. 

eCOGRA’s Safe and Fair seal is awarded to those operators who comply with eCOGRA’s Generally Accepted Practice (eGAP) requirements. The accreditation involves an extensive and independent audit process assessing a number of areas, from corporate governance to legal compliance and financial, system and operational controls. The assessment covers player payments and receipts, record retention, internal security requirements, responsible gaming, player and gaming funds and IT security over player information, while special focus is placed in high risk areas, such as the processes ensuring legitimate transactions as well as responsible communication.

Announcing the successful certification, eCOGRA chief executive Shaun McCallaghan said that Greece-based Kaizen Gaming joins an outstanding group of online gambling operators that have demonstrated a practical commitment to higher standards of responsible conduct, fair gaming, integrity and player service through the awarding of eCOGRA’s Safe and Fair seal, which Stoiximan and Betano are now entitled to display on their websites.

 “Our onsite review covering key elements of governance, information security, finance and gaming operations revealed an internal control environment that fully supports the underlying principles of eCOGRA’s Generally Accepted Practices (eGAP). We are particularly proud to have these deserving brands display the eCOGRA Safe and Fair seal,” McCallaghan said.

Kaizen Gaming is continuously investing in upgrading its products and services. One of its most important priorities is responsible gaming, providing responsible products to its customers. By combining cutting edge technology with some of the best professionals in the industry, Kaizen Gaming uses AI technologies in order to trace patterns of problematical gaming behavior. Such cases are addressed by a team of trained, ethical game experts. This particular practice was recently awarded at the EGR Marketing and Innovation Awards, with the panel of judges mentioning that it “should be mandated across the industry’.     

Mr. Panagiotis Skyrlas, Head of Information Security & Compliance Kaizen Gaming, stated: “eCOGRA’s Safe and Fair seal demonstrates our highest goal; to position ourselves amongst the global leaders when it comes to safe and responsible gaming. We leverage cutting edge technology, we ensure the independence of our systems for optimum safety and implement processes that ensure a safe and responsible gaming environment. These are our top priorities, this is our chosen path in order to offer high quality services and products. It is our responsibility to level up our game.”