January 14, 2021. 10:14


Customer Distinction Award at the National Customer Service Awards 2020 for Kaizen Gaming

The largest GameTech company in Greece won an important distinction in the category Best Omni-Channel Customer Experience at the CS AWARDS of the Hellenic Customer Service Institute

Next in the series of distinctions for the largest GameTech company in Greece was the Customer Distinction Award in the category Best Omni – Channel Customer Experience at the National Customer Service Awards 2020, establishing Kaizen Gaming among the leading companies for the adoption and implementation of best practices in Customer Service.

The awards, held for the 11th year by the Hellenic Customer Service Institute, concluded on Friday, December 11th with the live award ceremony, which was attended by more than 3.000 members of the Greek business community. It should be noted that the institution is under the auspices of the Ministry of Development and Investment, the Ministry of Digital Governance, SEV, SEKEE and IEA, while the Jury of the Awards included prominent personalities from the academia and business sectors, headed by Yiorgos Somkos, Professor of Marketing and Dean of the School of Business Administration at the Athens University of Economics and Business.

As an integral part of its development strategy, Kaizen Gaming implements actions and develops initiatives focused on the pillars of Technology and Responsible Gaming. To that purpose, Kaizen uses state-of-the-art technologies promoting responsible and reliable gaming practices, while seeing to their integration at every stage of the users’ journey. Such technologies cannot but enhance the customer experience through an advanced multi-channel communication environment, as indicated by the high customer satisfaction scores.

More specifically, since its founding, Kaizen Gaming has set forth Customer Service as one of its main competitive edges by creating an internal and self-governing customer service model, which has been promoted and integrated by all countries of operation (Cyprus, Germany, Romania, Portugal, Brazil). Its current structure supports seven different service channels, with Viber, WhatsApp, and Facebook Messenger provided exclusively, thus ensuring efficient, integrated and direct communication with our customers.

At the same time, Kaizen Gaming has invested in one of the best contact management systems, integrating and consolidating all the necessary information with regards to the web history and the unique customer journey of the users on our website. Along with technological excellence, the creation of the department with trained and qualified human resources have in turn contributed to the rise of Kaizen Gaming as one of the leading GameTech companies in the industry internationally, acclaimed as well for quality CX services.

As noted by Mr. Stathis Loverdos, Director of Services at Kaizen Gaming “At Kaizen Gaming we always look through the lens of our customers. In this context we have invested all these years in the continuous strengthening and development of our technological tools that warrant the best service experience for thousands of people who have chosen and relied on us for their entertainment. We seek and have managed to a great extent to have developed a strong relationship and a meaningful interaction. Our goal is to achieve a strong two-way commitment with perspective, since we are aware of the fact that such relationships need to be cultivated with confidence over the years. However, we have not only invested in tools but also in our human resources. In people who are committed to providing the best possible service experience for our customers. This efficient combination has created a crucial competitive edge for us, a fact corroborated by the overall satisfaction of our customers“.